Privacy Policy

1. Information we may collect

Depending on how you interact with us, we may collect information such as:

• Your name
• Job title and organisation
• Email address
• Telephone number
• Business address
• Information provided when you contact us about training
• Information relating to a training enquiry or booking
• Course attendance and certification information
• Information you provide when completing forms or requesting information
• Any other information you choose to provide to us

We do not ask you to provide sensitive personal information unless it is necessary for a specific training or business purpose.

Where information about individual learners is required for training administration, we will only collect and use information that is reasonably necessary for that purpose.

2. How we collect your information

We may collect personal information when you:

• Contact us through our website
• Send us an email
• Telephone us
• Request information about our training
• Make a training enquiry or booking
• Attend one of our training courses
• Complete a form provided by us
• Communicate with us during or after a training course

We may also automatically collect limited technical information when you use our website, such as your IP address, browser type and information about how you use the website. This may be collected through cookies or similar technologies.

3. How we use your information

We may use your information to:

• Respond to enquiries
• Provide information about our training services
• Arrange and deliver training
• Manage bookings and course administration
• Issue certificates and maintain appropriate training records
• Communicate with you about a booking or course
• Send invoices and manage payments
• Respond to questions or requests
• Improve our website and services
• Meet our legal, regulatory and contractual obligations
• Keep appropriate business records
• Protect our business and website from misuse or fraud

We will only use your personal information where we have a lawful basis for doing so.

4. Our lawful basis for using your information

Depending on the circumstances, we may process your information because:

• You have asked us to take steps towards providing a service or entering into a contract with you
• We need to process your information to provide the training or service you have requested
• We have a legitimate business interest in responding to enquiries and managing our business
• We have a legal or regulatory obligation to do so
• You have given consent, where consent is required

Where we rely on consent, you can withdraw that consent at any time.

5. Marketing communications

We may occasionally contact existing customers or business contacts about relevant training services, updates or new services where we are legally permitted to do so.

We will not send marketing communications where we are required to obtain consent unless that consent has been provided.

You can ask us to stop sending marketing communications at any time by contacting us or using the unsubscribe option provided in a marketing email.

6. Sharing your information

We do not sell or rent your personal information.

We may share information with trusted third parties where this is necessary to provide our services or operate our business. This may include:

• Awarding or certification organisations where applicable
• IT, website, email or hosting providers
• Payment providers
• Accountants and professional advisers
• Other service providers who support our business
• Government, regulatory or law enforcement bodies where we are legally required to do so

Where we use third-party service providers to process personal information on our behalf, we expect them to handle that information securely and in accordance with applicable data protection requirements.

7. How long we keep your information

We only keep personal information for as long as we reasonably need it for the purpose for which it was collected, including where we need to meet legal, accounting, contractual or regulatory requirements.

The length of time we retain information will depend on the type of information and why we need it.

When information is no longer required, we will take reasonable steps to securely delete or dispose of it.

8. Keeping your information secure

We take reasonable technical and organisational measures to protect personal information from being lost, misused, accessed without authorisation, altered or disclosed improperly.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

If we become aware of a personal data breach that we are legally required to report, we will take appropriate action in accordance with data protection legislation.

9. Cookies

Our website may use cookies and similar technologies.

Cookies are small text files placed on your device when you visit a website. They can help websites function properly, remember preferences and provide information about how visitors use the website.

Some cookies may be necessary for the website to operate. Other cookies, such as analytics or advertising cookies, may require your consent depending on how they are used.

Please see our Cookie Policy for further information.

10. Your data protection rights

Under UK data protection law, you may have the right to:

• Ask for a copy of the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your information in certain circumstances
• Ask us to restrict how we use your information in certain circumstances
• Object to certain types of processing
• Ask for your information to be provided to you in a portable format in certain circumstances
• Withdraw consent where we rely on consent to process your information

These rights are subject to certain legal exceptions.

If you would like to exercise any of your rights, please contact us using the details below.

11. Complaints

If you have a concern about how we have handled your personal information, we would encourage you to contact us first so that we can try to resolve the issue.

You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO).

Information about making a complaint is available from the ICO website.

12. Third-party websites

Our website may contain links to other websites.

We are not responsible for the privacy practices, content or security of websites operated by third parties. We recommend that you check the privacy policy of any website you visit.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, legal requirements or the way we process personal information.

The latest version will always be published on this page, with the date shown at the top.

14. Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Performance & Confidence Training
Email: pamela@pc-training.co.uk
Telephone: 07903124063
Website: https://www.performanceandconfidence.co.uk

Company No. 12476001. Registered office: 30 Browning Avenue, Lytham St. Annes, England, FY8 5BJ.